Terms and Conditions

Terms and Conditions

  •  If you place an order from our online store then you accept these terms and conditions, and you give us the right to add your contact details to our database, we contact you about our offers and new products
  •  Bronans reserved the right to make changes to our website and to these terms and conditions at any time without notice
  •  If you would like to unsubscribe please contact us by email
  •  Ordered items will be shipped once full payment has been received
  •  Bronans accept payment by VISA, MASTERCARD or PayPal
  •  Bronans do not accept AMEX or international credit or debit cards


  • Bronans mobility products are covered by 12 month warranty, bathroom products cannot be returned for hygienic reasons, unless they are faulty, other products will be marked with their individual warranty period


  • Every online order will generate a receipt of payment as confirmation of the order
  • Please check your contact details are correct before confirming your order to ensure the items are delivered to you at your address
  • If you make a mistake inform us by urgent email so we can attempt to resolve the issue


  • All prices on our website are in Australian dollars
  • If items attract GST it will already be included in the advertised price


  • Bronans only sell and ship products within Australia
  • GST is included in our price list •
  • Shipping is by Australian Post or courier
  • Once we receive full payment your goods will be dispatched within 2-3 business days
  • Please see Australia Post website regarding delivery information
  • Bronans will not be held accountable for late deliveries, loss or damage from deliveries

Delivery charges

  • Delivery charges Australia wide depends on the size and weight of your order
  • Standard shipping takes 2-6 business days
  • Express shipping takes 1-2 business days

Return shipping

  • All return shipping costs for items that are returned will be at the customer’s cost
  • Bronans will only credit a customer the return shipping cost if the item is faulty or if it is different to the item you ordered

Returns and Refunds

  • Products can be returned within 14 days of purchase if they are in their original condition with tags attached
  • Customer will be refunded the purchase price of the product excluding delivery charges
  • Please retain your invoice as you will need an invoice number to enquire about your products
  • Bronans reserve the right to offer no returns or exchanges on hygiene items like commodes, pans, shower chairs, stools


  • Bronans will provide a full refund if we cannot fulfil orders due to limited quantities
  • If an item is faulty due to manufacturing
  • If the items delivered are not what the customer ordered
  • We do not give refunds because a customer has changed their mind